Case study
650 roles, one standout result
A leading UK financial services company had an ambitious goal. They wanted to fill 650 emergent talent roles while also providing them with an exceptional candidate experience. As our partner of over 20 years, we’re felt ready to lead with an innovative, impactful solution.
0
Increase
in alternative assessment arrangements year-over-year0
Increase
in offers made to candidates from lower socio-economic background0
Increase
in Net Promoter ScoreThe challenge
A leading UK financial services company had an ambitious goal. They wanted to fill 650 emergent talent roles while also providing them with an exceptional candidate experience. With the talent pool consisting of 70,000+ applications across 40+ distinct pipelines, spread across multiple UK locations, this was no small feat. And when you want every candidate, even the ones without offers, to walk away as genuine brand advocates, you recognise the scale of the challenge. A challenge so profound, you need Creative RPO on your side.
The solution
Having evolved with this client for over two decades, we knew our approach would need to be full PeopleScout – blending industry-first thinking with genuine human connection.
Opening doors
We began by creating role propositions that made early career candidates feel welcome and showed them how they could grow within the organisation.
Empowering the team
We trained the client’s team in how to best engage with diverse and disabled candidates.
Built-in accommodations
We designed the recruitment process so that it would accommodate diverse needs, including neurodiversity and declared disabilities, to click with candidates on a personal level.
Always raising the bar
We had regular performance meetings, data-driven insights and real-time feedback. It was a strategic partnership that didn’t just focus on the client’s immediate needs, but also their long-term objectives.
Results
The outcome? One we’re really proud of.
5,000 candidates with declared disabilities were given the support they needed, achieving a 100% increase in alternative assessment arrangements year-over-year. There was a 10% increase in offers made to candidates from lower socioeconomic backgrounds, thanks to our tailored approach. The Net Promoter Score surged from 35 to 59, reflecting that our efforts had paid off. Success didn’t just hit the target – it scaled it. The partnership grew to include offer call execution, pre-employment vetting, data analysis, chatbot deployment, and seamless support across existing tech platforms. That’s the magic of Creative RPO. Where true partnership, bold thinking, and inclusive hiring come together to build lasting talent connections.
